(718) 646-1900
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Frequently Asked Questions

As we are dedicated to providing the highest quality of care for our patients, we understand that you might have questions about our services, processes, and what to expect. Below, we’ve compiled a list of the most commonly asked questions to assist you in getting the information you need. If you have further inquiries or need personalized assistance, don’t hesitate to contact our team.

Home health care involves professional medical and non-medical services delivered in a patient’s home to promote, maintain, or restore health.

Individuals recovering from surgery, those with chronic illnesses, seniors needing assistance with daily activities, or anyone requiring skilled medical care can benefit from our services.

To determine eligibility, a consultation with one of our care coordinators is recommended. Generally, if you have a medical need and face challenges leaving home without assistance, you might be a candidate.

Yes, all our healthcare professionals are licensed in their respective fields and undergo rigorous background checks. Prime Home Health Services is also fully insured and bonded.

Services can typically begin within 24-48 hours of an assessment, depending on individual needs and circumstances.

Absolutely! We coordinate with your existing healthcare providers to ensure continuity of care and to design the best care plan for you.
Billing depends on the services provided. We accept various payment methods, including insurance, Medicare, Medicaid, and private pay.

Yes, we offer services around the clock to ensure our patients receive care whenever they need it.

We aim to match patients with caregivers based on needs and compatibility. While we can’t guarantee a specific caregiver, we always take patient preferences into account.

We have a team of professionals ready to step in. If your regular caregiver is unavailable, we will provide a substitute caregiver of equal qualification.

We value feedback and have multiple channels, including phone, email, and our website, where you can share your experiences or concerns.

To start, contact our office to schedule an assessment. One of our care coordinators will visit your home, discuss your needs, and propose a care plan tailored for you.

For more information or to make a referral, please call: Intake Department at (718) 646-1900 or fax to (718) 646-4900.

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